Find your refund

Find your refund details

The protection of your privacy and personal details is important to us.

To ensure we keep your details secure, please fill out the below for a quick security check.

You’ll need to use the reference information included in the email we sent to you, so make sure you have it on hand.

Date of birth *

To claim your refund, we just need to check a few things

  • This refund is for Southern Cross Travel Insurance customers.
  • Southern Cross Travel Insurance bears no responsibility if you choose to share your refund details and they are then used to claim the refund.
  • Once we have received your New Zealand bank account details, your overpaid premium will be refunded into your nominated bank account within 3 working days.


  • You can find out more about this refund, including answers to common questions here.
  • If you have any additional questions, our team is here to help, simply email or call our team on 0800 243 681 Monday to Friday, 8.30am - 5.00pm excluding public holidays.

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